Privacy Policy

Last updated: 09/07/2026

This Privacy Policy explains how Club Sail Pty Ltd, trading as Superyacht Crew Academy, collects, uses, stores and discloses personal information when you visit our website, contact us, submit an enquiry, enrol in a course, subscribe to our mailing list, or interact with our advertising.

This policy applies to the website:
www.superyacht-crew-academy.com

Club Sail Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable laws.

1. Personal information we collect

We may collect personal information when you:

• submit an enquiry form
• request course information
• enrol in a course
• contact us by phone, email, website form or social media
• subscribe to our mailing list or download a guide
• book or pay for a course
• attend a training course
• interact with our website, ads or emails

The information we collect may include:

• your name
• phone number
• email address
• postal address
• course interests
• booking and enrolment details
• payment or transaction information
• information you provide in forms, emails or phone enquiries
• marketing preferences
• website usage information, such as pages visited, browser type, device type, approximate location, referral source and interactions with our website

For some courses or enrolments, we may also need to collect additional information required for training, certification, compliance, identity verification or student administration.

2. How we collect information

We collect personal information directly from you when you provide it to us.

We may also collect information automatically through our website and digital marketing tools, including cookies, tracking pixels, analytics tools and similar technologies.

This may include information about how you arrived at our website, which pages you viewed, whether you submitted a form, whether you clicked on one of our ads, and how you interact with our emails or website.

3. Google Analytics and website analytics

We use Google Analytics and similar tools to understand how visitors use our website and to improve our website, content, advertising and user experience.

Google Analytics may collect information such as your device type, browser, approximate location, pages visited, time spent on pages, traffic source and other website usage data. This information is generally used in an aggregated way to help us understand website performance and visitor behaviour.

Where advertising features are enabled, Google Analytics and Google advertising tools may also use cookies and identifiers to help measure advertising performance, create audiences and support remarketing campaigns.

You can manage or opt out of certain Google advertising and analytics features through your browser settings, Google advertising settings, or Google’s available opt-out tools.

4. Facebook, Instagram and Meta retargeting

We may use Meta tools, including the Meta Pixel, Facebook advertising tools and Instagram advertising tools.

These tools help us:

• measure the effectiveness of our advertising
• understand whether someone has visited our website after seeing or clicking an ad
• show relevant ads to people who have visited our website or shown interest in our courses
• build advertising audiences based on website activity
• improve future advertising campaigns

Meta may collect or receive information from our website through cookies, pixels and similar technologies. This may include pages visited, actions taken on the website, device and browser information, and other online identifiers.

You can manage how Meta uses your information for advertising through your Facebook, Instagram or Meta account settings, as well as through your browser or device privacy settings.

5. Mailing lists and email marketing

If you subscribe to our mailing list, download a guide, request course information, or otherwise opt in to receive updates from us, we may send you emails about our courses, offers, events, career information, student resources and related updates.

We may use an email marketing platform or customer relationship management system to manage our mailing lists and email campaigns.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly. We will not continue sending marketing emails to you after you unsubscribe, except where we are legally permitted or required to send transactional or administrative messages.

Transactional emails may include booking confirmations, course information, payment receipts, enrolment updates, student administration messages and other non-marketing communications related to your enquiry, booking or course.

6. How we use your personal information

We may use your personal information to:

• respond to enquiries
• provide course information
• process course bookings and enrolments
• deliver training and student support
• manage payments, invoices and receipts
• communicate important course updates
• provide customer service
• send marketing communications where permitted
• improve our website, courses, advertising and services
• measure advertising and website performance
• comply with legal, regulatory, insurance, training or reporting obligations
• protect our business, website, students, staff and systems

7. Sharing your personal information

We do not sell your personal information.

We may share your personal information with trusted third parties where reasonably necessary to operate our business, provide services to you, or comply with our obligations.

These may include:

• course administration and student management systems
• booking and payment providers
• email marketing platforms
• website hosting and technology providers
• analytics and advertising platforms, including Google and Meta
• trainers, assessors and operational staff
• certification, compliance or regulatory bodies where required
• professional advisers, such as accountants, lawyers or insurers
• government, law enforcement or regulatory authorities where required by law

These third parties may only access the information needed to provide their services or meet the relevant purpose.

Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

8. Cookies and tracking technologies

Our website may use cookies, pixels and similar technologies.

These technologies help us:

• keep the website functioning properly
• understand website traffic and performance
• improve user experience
• remember preferences where applicable
• measure advertising results
• show relevant advertising to people who have visited our website

You can control or block cookies through your browser settings. However, blocking some cookies may affect how the website functions.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store personal information in secure business systems, email platforms, booking systems, student management systems, website systems, cloud storage, analytics platforms and other technology services used to operate our business.

No method of online transmission or electronic storage is completely secure. However, we take reasonable steps to protect the information we hold.

10. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including for course administration, legal, accounting, reporting, compliance, insurance and business record purposes.

When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where appropriate.

11. Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct your personal information if you believe it is inaccurate, out of date, incomplete or misleading.

For security reasons, we may need to verify your identity before providing access or making changes.

12. Overseas visitors

Our website may be accessed by visitors outside Australia. If you are located outside Australia, please be aware that your information may be collected, processed and stored in Australia or in other countries where our service providers operate.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, advertising practices or legal obligations.

The updated version will be published on this website with a revised 09/07/2026.

14. Contact us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us.

Club Sail Pty Ltd
Trading as Superyacht Crew Academy

Phone: (02) 9979 9669

Post:
Attn: Privacy Policy
Club Sail Pty Ltd
PO Box 593
Newport NSW 2106
Australia

Email: train@superyachttraining.com.au